E-Store Terms & Conditions

Welcome to AICon’s Online Store. These terms and conditions guide the use of and purchases on our website. These terms may be adjusted time to time, so you may want to check back if you choose to make further purchases in the future.

You can buy and view our products online via our web store. If you have any questions about our products, feel free to contact us via our contact form (found on our contact page or in the website’s footer). All merchandise remains our property until the payment has been received.

Any attempts of fraud will be reported to police. We reserve the right to cancel, hold on to or further investigate an order on suspicion or due to unforeseen circumstances (even if delivery time is affected).

We also hold the rights to have minor deviations related to how our products appear online (this includes material, colour, weight, measurements as well as type faults, price and stock changes).

By purchasing any of our products does not give you any form of copyright over our products.The copyright of all merchandise, logos and artwork will remain the property of AICon, DigiVisiPop and the original artists.

Where does the money go?
All money raised from sales will go towards the costs of running AICon and other DigiVisiPop events (such as MAICon, costume events, online competitions etc).

AICon Passes
Weekend and VIP tickets are only available online through aicon.org.au. They will not be available on the day.
Passes are not transferable to another attendee.
No refunds will be offered for change of mind.
VIP pass holders are responsible for redeeming their free drink, box of Pocky and Photo Booth photo.
VIP pass holders will be allowed early entry to the convention and events. With events, the VIP pass holder will be able to pick their own seat.
There will be no VIP reserved seating section. This means you can potentially lose your seat if you leave an event or miss out on seats if you are late to an event.
Passes are only valid for the convention and year stated in the product name. Passes are not transferable to other conventions or other years.

Products will be delivered through Australia Post, and general Australia Post delivery times apply. Flat rate shipping fees apply to all items to cover the cost of postage. Cost is dependant on which product/s you are purchasing and will be added to your order on check out.

AICon only delivers to Australia and New Zealand via our online store. However, AICon can also ship to other countries, but postage costs will differ. Please contact us directly through our contact form to arrange your order (found on our contact page or the form in the footer of the website).

Our online store currently offers Paypal and Bank Transfer payment options. All costs are in Australian Dollars.

All products/passes must be paid for within 72 hours (3 days) or your order will be cancelled.

We may request a confirmation of an order via email. We will not post an order until payment has been received.

We may cancel, hold on to or further investigate an order on suspicion or due to unforeseen circumstances (even if delivery time is affected).

Return Policy
A Refund or Exchange will be offered if an item is damaged or doesn’t fit, if returned to us within 30 days of delivery.

Refunds and Exchanges can not be given if the item has been used. Refunds will not be offered if you have changed your mind about your order.

When returning or exchanging a product, you will have to pay for the return postal costs. If the product is defect, damaged or if the return is due to our error we will in this case  reimburse the postage costs.

Please contact us to arrange your refund or exchange via our contact details (these can be found on our contact page or via the contact form in our website’s footer).

Lost in the mail
If an item is deemed lost by Australia Post, we will issue another item or offer a refund.

All your payments details are encrypted and secure.

If you would like to know how we use and treat your personal information, please view our privacy policy.